Typically, critical business processes like sales orders, production planning, maintenance schedules, manufacturing operating procedures are run on legacy systems or separate spreadsheets. Whilst the data is digitised these spreadsheets and systems don’t talk to each other and are time consuming to operate, update and maintain. Further time is wasted creating management information to accurately report on operational performance, comparing performance of each shift or measuring the conversion accuracy of sales opportunities to orders.
It seems the daunting prospect of traditional (long and expensive) ERP implementation may be deterring leaders. Perhaps you have had experience of development and testing over running, often meaning that time for engaging workforce, and embedding behavioural changes would be sacrificed.
Digital technologies such as internet of things, data analytics, robotics, and artificial intelligence can help extend visibility into a company’s operations all the way to customers’ mobile devices. ‘By connecting data flowing from the manufacturing plant with data flowing from customer activities, all then mediated through connected technologies, crunched in the cloud, and fed back into manufacturers’ systems, a virtuous data loop is formed that enables manufacturers to achieve unprecedented customer service’. Anson, Manufacturing 2020.
Operational Excellence still plays a vital role for the inherent benefits of discipline, standardisation and removal of waste. There is really no point in digitising waste. Business gains from digitalising and utilising digital technologies such as Artificial Intelligence are shown below;